Privacy Policy

PRIVACY POLICY

Crossroads Resort serves as the collective brand name for Crossroads Kennels and Cattery. By engaging with our services, the client acknowledges and agrees that the following conditions, referencing *Crossroads Resort or any specific department, establish a binding agreement with Crossroads Kennels and Cattery.
Crossroads Resort is committed to ensuring the protection and confidentiality of your personal information. This Privacy Policy aims to provide transparency regarding the data we collect, why we collect it, and how we utilise and safeguard your information. Your privacy is of utmost importance to us, and we strive to maintain your trust by handling your data responsibly and in accordance with applicable laws and best practices.
We encourage you to carefully review this policy to understand how we handle your information and to reach out to us if you have any questions or concerns. By using our services or interacting with us, you acknowledge that you have read and agree to the terms outlined in this Privacy Policy.

INFORMATION COLLECTION

We may gather the following details:
1. Your name.
2. Contact information such as email address, telephone number, and residential address.
3. Financial details required for payment processing.
4. Demographic information like postcode and your preferences.
5. Other pertinent information for customer surveys or special offers.
6. For quality assurance and staff training, we may record and monitor incoming calls.
7. Please note that Crossroads Resort utilises CCTV for security purposes.
Utilisation of Gathered Information:
We collect this information to better understand your requirements and offer improved services. Specifically, we employ this data for:
1. Internal record-keeping to enhance our services and maintain updated records.
2. Periodically sending promotional materials or important updates using the provided email address.
3. Contacting you occasionally for market research purposes via email, phone, fax, or mail.
4. Your information will not be shared with any third party without your explicit consent, except in emergency cases where a vet may be involved.
5. CCTV footage is exclusively used for security and crime prevention. For more information, please contact us using the details below.
Consent and Data Retention:
By providing your personal information and expressing an interest in receiving further details from us, you consent to our use of your data as described above.
We retain information as follows:
1. For regular customers, your digital data is stored securely in our database, and confidential paperwork is kept in a secure cupboard. We ensure these details are updated regularly.
2. Records for clients who have not visited the facilities in 2 years will be deleted.
Access and Opt-Out:
If you wish to discuss or amend the information we possess about you, please contact us at 01908 465316 or email info@crossroadskennelsmk.co.uk.
Unsubscribing from Crossroads Resort:
You have the right to request that we cease all communications with you at any time. Upon your request, we will remove your details from our database and refrain from contacting you unless you schedule another appointment with us in the future.
For further information, please reach out to us at the following address:
Crossroads Kennels
Buckingham Road
Great Horwood
Milton Keynes
MK17 0RD
Thank you for choosing Crossroads Resort. Your privacy matters to us, and we are dedicated to upholding the highest standards to protect your information.